How online service recovery reviews influence behavioral intentions in the hospitality context: Regulatory focus and loss aversion perspectives
نویسندگان
چکیده
منابع مشابه
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ژورنال
عنوان ژورنال: Journal of Hospitality and Tourism Management
سال: 2021
ISSN: 1447-6770
DOI: 10.1016/j.jhtm.2021.01.014